* Direct the team mates to various workstations to reduce bottlenecks and to ensure speed of service,cleanliness standards and operational needs are met.
* Create a positive learning environment by providing clear,specific,timely and respectful coaching and feedback to barista on shift to ensure operational excellence and to improve partner's performance.
* Follow operational procedures, including those for cash handling and safety and security purposes.
* Utilized operational to achieve store excellence during shift.
* acts with integrity,honesty and knowledge that promote the culture, values, mission and vision of the company.
* Maintain a calm exterior presence during periods of high volume or unusual
events to keep store operating standards and set a positive example for the team.
* Deliver legendary service to all customers. Discover and respond to customer needs.